Privacy Policy
This Privacy Policy applies to all personal information collected, stored, used, and processed through this website, which is operated by HONGKONG KATE LIMITED under its brand Jenniy. HONGKONG KATE LIMITED, as the operator of this website and the data controller, is fully responsible for defining the purposes of personal information collection, determining processing methods, and implementing security protection measures. Jenniy, as the brand owner, assists in processing certain personal information in the course of product display, order fulfillment, and customer communication, and strictly adheres to the data processing standards established by HONGKONG KATE LIMITED. Both entities operate within the same legal entity framework, dividing responsibilities and collaborating to ensure that your personal information is treated lawfully, compliantly, and securely throughout your use of this website.
We fully recognize the importance of personal privacy and are committed to complying with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance (Cap. 486) and applicable data protection laws throughout our operations. Please read this Privacy Policy carefully before using this website or providing us with any personal information, in order to understand how we collect, use, disclose, and protect your information. By accessing this website, creating an account, or submitting an order, you acknowledge that you have understood and agreed to all terms of this Privacy Policy.
I. Personal Information We Collect
In order to provide you with product display, order processing, global shipping and delivery, and after-sales support services, we may collect the following categories of personal information:
1. Information you provide directly
Identification information: name, gender, date of birth (only when necessary).
Contact details: email address, phone number, postal address (including shipping address and billing address).
Order information: product details you purchase, order number, transaction amount, payment records (we only store payment status and transaction reference numbers; we do not store complete payment card numbers or security codes).
Account information: if you create an account on this website, we will store your login credentials (encrypted password) and account preference settings.
Communication records: written and oral records generated from your inquiries, complaints, return and exchange requests, etc., when you contact us via email or phone.
2. Information collected automatically
When you visit this website, our systems may automatically record the following technical information:
Device information: IP address, browser type and version, operating system, device model, and screen resolution.
Behavioral data: access times, pages viewed, click behavior, duration of visits, and traffic sources (such as search engines, external links, etc.).
Cookies and similar technologies: we use small data files (Cookies) to improve your browsing experience, such as remembering your language preferences or shopping cart contents. You may refuse or delete Cookies through your browser settings, but this may affect the functionality of certain features.
3. Information we do not collect
We expressly state that we do not collect or store the following sensitive information:
Full payment card numbers, CVV security codes, or payment passwords (all payments are processed through third-party payment service providers).
Biometric information (such as fingerprints or facial recognition data).
Special category data such as race, religious beliefs, political opinions, health status, etc.
II. Purposes of Using Personal Information
We use your personal information only on lawful grounds, with the main purposes including:
Order fulfillment: processing your orders, confirming payments, arranging global shipping and delivery, and providing logistics tracking information.
Customer communication: responding to your inquiries, processing return and exchange requests, and sending order status notifications (such as dispatch confirmations, delay notices, etc.).
Service improvement: analyzing access data to optimize website functionality, product displays, and user interfaces, thereby enhancing overall user experience.
Legal compliance: fulfilling statutory record-keeping obligations, responding to legitimate requests from judicial or administrative authorities, and preventing fraud and cyberattacks.
Security protection: verifying user identities, monitoring abnormal access activities, and safeguarding the security of the website and user data.
We will not use your personal information for unrelated commercial activities beyond the purposes stated above, nor will we make membership registration, point accumulation, or discount offers a prerequisite for processing your personal information.
III. Disclosure and Sharing of Personal Information
We disclose or share your personal information with third parties only in the following specific circumstances:
1. Service providers
We may provide your personal information to trusted third-party service providers who perform specific services on our behalf, including but not limited to:
Logistics and shipping providers (to complete delivery using your name, address, and phone number);
Payment processing providers (to complete transactions using transaction amounts and order reference numbers, but payment card details are processed directly by the provider and are not accessible to us);
Email sending providers (to send order confirmations and notification emails);
IT services and cloud storage providers (for website hosting and data backup).
All such service providers are bound by strict data protection contracts and may only process data in accordance with our instructions. They are not permitted to use your personal information for any independent commercial purposes.
2. Legal requirements
If required by applicable laws or regulations of the Hong Kong Special Administrative Region, or by competent judicial or regulatory authorities, we may be compelled to disclose your personal information. In such cases, we will only disclose the information to the extent strictly required by law, and we will endeavor to notify you in advance where reasonably practicable (except where prohibited by law).
3. Corporate transactions
In the event of mergers, acquisitions, asset sales, or bankruptcy liquidation involving HONGKONG KATE LIMITED, your personal information may be transferred as part of the assets. Prior to any such transaction, we will provide clear notice to you via website announcement or email, and ensure that the receiving party continues to adhere to the data protection commitments set forth in this Privacy Policy.
We do not sell, rent, or otherwise provide your personal information to any third party for marketing or advertising purposes.
IV. Data Security Protection Measures
HONGKONG KATE LIMITED places great importance on the security of personal information and implements the following multi-layered security measures:
Encrypted transmission: this website uses SSL/TLS encryption protocols (HTTPS) to ensure that information you submit is protected against interception or tampering during transmission.
Access control: only authorized employees may access your personal information, and access rights are strictly limited to the minimum necessary for performing their job duties.
Data storage: your personal information is stored on secure servers protected by firewalls, with regular security vulnerability scanning and system updates.
Internal management: we establish and enforce internal data protection policies, provide data security training to employees, and maintain an incident response mechanism for data breaches.
While we have implemented the above reasonable measures, please understand that internet transmission is not absolutely secure. We cannot guarantee 100% security of any data transmission, but we will continue to invest resources in enhancing our protective capabilities. In the event of a data breach, we will notify you and the relevant regulatory authorities in accordance with applicable laws.
V. Your Rights
Under the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance (Cap. 486) and applicable data protection laws, you have the following rights:
Right of access: you have the right to inquire whether we hold your personal information and to request a copy of such information.
Right of rectification: you have the right to request correction of inaccurate or incomplete personal information.
Right of erasure (right to be forgotten): you have the right to request deletion of your personal information where permitted by law.
Right to withdraw consent: if we process your personal information based on your consent, you have the right to withdraw such consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.
Right to restriction of processing: under certain circumstances, you have the right to request restriction of processing of your personal information.
Right to data portability: you have the right to request that we provide your personal information to you in a structured, commonly used, and machine-readable format.
To exercise any of the above rights, please submit a written request through the contact information provided at the end of this Privacy Policy. We will respond within 30 days (except where extensions are permitted by law). To verify your identity, we may request necessary identification documents from you.
VI. Cross-Border Data Transfers
As we provide global shipping services, your personal information may be transferred to countries or regions outside the Hong Kong Special Administrative Region, including but not limited to countries relevant to the shipping destinations. In conducting such cross-border data transfers, we ensure that:
The transfer complies with the requirements of the Hong Kong Personal Data (Privacy) Ordinance;
The recipient provides an adequate level of data protection (e.g., through execution of standard contractual clauses or because the recipient is located in a recognized secure jurisdiction).
You may contact us for more information regarding the security mechanisms for cross-border transfers.
VII. Data Retention Period
Your personal information will be retained for the period necessary to fulfill the purposes set out in this Privacy Policy. The specific retention period depends on the following factors:
Order and transaction records: retained for 7 years from order completion to meet accounting and tax compliance requirements.
Customer communication records: retained for 3 years from the date of the last communication for after-sales service and dispute resolution purposes.
Account information: if you register an account on this website, your information will be deleted upon your active cancellation or after 3 consecutive years of inactivity (except where otherwise required by law).
Cookies data: retention periods range from session duration to up to 1 year, depending on the type of Cookie.
After the retention period expires, we will delete or anonymize your personal information in a secure manner.
VIII. Cookies and Tracking Technologies
This website uses Cookies and similar tracking technologies to enhance your browsing experience. The types of Cookies we use include:
Essential Cookies: necessary for maintaining basic website functions (such as shopping cart and login status), cannot be disabled.
Functional Cookies: used to remember your preference settings (such as language selection), enhancing convenience.
Analytics Cookies: used to collect access statistics to help us optimize website performance.
You may manage or delete Cookies through your browser settings. However, please note that disabling certain Cookies may affect the proper functioning of some features of the website.
IX. Children's Privacy Protection
This website and the products sold herein are intended for general adult consumers and are not targeted at minors. We do not knowingly collect personal information from individuals under the age of 18. If you are a minor, please use this website under the guidance of a parent or guardian. If we discover that we have inadvertently collected information from a minor, we will delete such data immediately.
X. Policy Updates and Amendments
We reserve the right to revise this Privacy Policy at any time. Any updates will be posted on this page and will take effect on the date of posting. We will indicate the "Last Updated" date at the top of the page for your reference. In the event of significant changes to this policy (such as material changes to the purposes of data processing), we will provide prominent notice via email or website announcement. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
XI. Contact Us
If you have any questions about this Privacy Policy, need to exercise your data rights, or wish to report any data security incidents, please contact us through the following channels. We recommend using email as your primary means of communication to ensure that your correspondence is systematically recorded and addressed in a timely manner.
Email: ssad41885@gmail.com
Phone: +85263052773
Company Name: HONGKONG KATE LIMITED
Company Address: UNIT E01 10/F WONG KING1 INDUSTRIAL BUILDING NO 2-4 TAI YAU STREET SAN PO KONG KL