Terms of Service

Policy Last Updated: September 3, 2026

This Service Policy applies to all product displays, information releases, and global shipping and delivery services provided through this website, which is operated by HONGKONG KATE LIMITED under its brand Jenniy. HONGKONG KATE LIMITED, as the operating entity, is fully responsible for website operation, order processing, after-sales service, and compliance management. Jenniy, as the brand owner, is responsible for product design, quality standard development and enforcement, and the accurate presentation of product information. Both entities operate within the same corporate system, each fulfilling its respective roles, working in coordination to provide you with a standardized and transparent service experience.

Please read and fully understand this Service Policy carefully before using this website or placing any order. By accessing this website or submitting an order, you acknowledge that you have fully accepted all terms of this policy.

I. Product Descriptions and Information

We are committed to providing clear and accurate product information through this website, covering miscellaneous household goods and home hardware categories, with faucets and sanitary products as one of our core categories. Each product is accompanied by corresponding textual descriptions, including but not limited to product name, model, specifications, dimensions, material composition, functional features, installation methods, and usage precautions.

• Product Images: Product images displayed on the website are either taken from actual products or professionally rendered, aiming to reflect the product appearance as accurately as possible. Due to differences in screen color, brightness, and resolution across various display devices, actual product colors may differ slightly from the images shown. Please refer to the physical product for accuracy.

• Product Specifications: All product specifications (such as dimensions, weight, materials, applicable water pressure range, etc.) are derived from measured production data or officially certified information. We strive for data accuracy, but reasonable manufacturing tolerances are permissible.

• Stock Information: Stock availability shown on the website is updated in real time by the system. However, in rare cases, the displayed stock may not match actual availability. If some items in your order are out of stock, we will notify you via email and provide alternative options or a partial refund.

• Product Changes: We reserve the right to make minor adjustments to product design, appearance, packaging, or accessories without prior notice, provided that such adjustments do not affect core functionality or performance.

Terms of Use Notice: All products on this website are for lawful use only. You undertake not to use any purchased products for activities that violate applicable laws or regulations. The installation of hardware products such as faucets involves water and electrical connections. We recommend installation by qualified professionals. HONGKONG KATE LIMITED and the Jenniy brand assume no liability for any property damage or personal injury arising from improper installation, misuse, or disregard of safety warnings.

II. Orders and Contract Formation

• Product information and prices displayed on this website constitute an invitation to treat. Your submission of an order on the website constitutes an offer. We reserve the right to accept or reject your offer based on stock availability, payment verification results, pricing errors, or other factors.

• A contract is formed when we send an order confirmation email to you. This confirmation email will include your order number, purchase details, total amount payable, and shipping information.

• We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, pricing errors, payment failures, or suspected fraudulent activity. If an order is canceled, we will notify you via email and issue a full refund through the original payment channel.

III. Pricing and Payment

• All product prices on this website are listed in US Dollars (USD) and are clearly displayed on product detail pages and at checkout. Prices may be adjusted based on market conditions, procurement costs, or exchange rate fluctuations. Adjusted prices apply to new orders placed after the effective date of the adjustment and do not affect confirmed orders.

• The total amount payable at checkout includes the total product price and shipping fees calculated in accordance with this website's Shipping Policy.

• Payment is processed through third-party payment service providers. We do not hold or store any of your payment card information. Data encryption and security verification during payment are the responsibility of the payment service provider. Upon successful payment, you will receive a payment confirmation notice.

• If payment fails or duplicate charges occur due to system failures, network interruptions, or bank processing delays on the part of the payment service provider, please contact the relevant payment service provider or issuing bank directly. We can provide necessary order information to assist you in resolving the issue.

IV. Global Shipping and Delivery

We provide shipping services worldwide, covering Asia, Europe, North America, Oceania, and other major regions. For detailed provisions on shipping methods, rates, dispatch times, and delivery timeframes, please refer to this website's Shipping Policy. The following is a brief summary:

• Order processing time is 1 to 3 business days. Delivery timeframes vary by destination, typically ranging from 5 to 20 business days.

• Shipping fees follow a tiered structure based on total order value: USD 0 to USD 58 incurs a shipping fee of USD 9.99; orders over USD 58 qualify for free shipping.

• All international shipments are provided with a tracking number for self-monitoring of package status.

• Customs clearance may result in additional duties and taxes, which are the responsibility of the recipient.

V. Returns and Exchanges

For conditions, procedures, and timeframes regarding returns and exchanges, please refer to this website's Return Policy. Key highlights are as follows:

• Return or exchange requests must be submitted within 30 days from the date of delivery.

• For returns or exchanges due to quality issues or incorrect shipments, shipping costs are borne by us. For returns or exchanges due to personal reasons, round-trip shipping costs are borne by the customer.

• Refunds will be issued through the original payment channel after inspection is completed. The actual time for funds to arrive may vary by payment service provider, typically 5 to 15 business days.

All after-sales requests must be submitted in writing via email. We will respond with a review result within 2 business days. We do not operate live chat windows, nor do we require membership registration or promotional benefits as prerequisites for after-sales processing.

VI. Intellectual Property Rights

• All content contained on this website, including but not limited to text, images, graphics, logos, brand names, product designs, page layouts, code, and software, is the property of HONGKONG KATE LIMITED and its brand Jenniy, and is protected by the intellectual property laws of the Hong Kong Special Administrative Region and international laws.

• Without our prior written authorization, you may not copy, reproduce, republish, modify, distribute, display, or use any content from this website for commercial purposes in any form.

• Jenniy is a registered trademark of this website. Any unauthorized use constitutes infringement.

VII. Disclaimer

• This website and the products sold herein are provided on an "as is" basis. To the fullest extent permitted by law, we make no express or implied warranties regarding the merchantability, fitness for a particular purpose, or non-infringement of the products.

• We shall not be liable for any indirect, incidental, or punitive damages arising from: product use or inability to use, shipping delays, actions of third-party logistics service providers, customs holds, or force majeure events (including but not limited to natural disasters, wars, strikes, governmental actions, cyberattacks, etc.).

• This disclaimer does not affect your statutory consumer rights under applicable laws.

VIII. User Responsibilities

• You warrant that all information provided when using this website (including but not limited to name, address, email, and phone number) is true, accurate, and complete.

• You undertake not to use this website for any illegal, fraudulent, infringing, or disruptive activities, including but not limited to malicious ordering, spreading viruses, unauthorized access to system data, etc.

• If we have reasonable grounds to suspect that you have violated this policy, we reserve the right to unilaterally suspend or terminate your order and services, and reserve the right to pursue legal remedies.

IX. Policy Updates and Amendments

We reserve the right to revise or update this Service Policy at any time. Any revised version shall take effect on the date it is posted on this page and shall apply to all orders and website usage occurring after the effective date of the revision. After policy updates, we will indicate the "Last Updated" date at the top of this page for your reference.

We recommend that you review this Service Policy periodically to stay informed of any changes that may affect your rights. If you do not agree to the updated terms, please cease using this website and its services immediately. Continued use constitutes your acceptance of the updated terms.

X. Contact Us

If you have any questions, comments, or require assistance regarding this Service Policy or any matters related to this website, please contact us through the following channels. We recommend using email as your primary means of communication to ensure that your correspondence is systematically recorded and addressed in a timely manner.

Email: ssad41885@gmail.com
(Centrally received and processed by the Service Department of HONGKONG KATE LIMITED)

Phone: +85263052773
(Answered by dedicated personnel during business hours, suitable for immediate communication or urgent matters)

Company Name: HONGKONG KATE LIMITED

Company Address: UNIT E01 10/F WONG KING1 INDUSTRIAL BUILDING NO 2-4 TAI YAU STREET SAN PO KONG KL

All written correspondence (including postal mail) should be sent to the above company address, with the recipient noted as "HONGKONG KATE LIMITED – Service Policy Affairs Team." We will provide a written response within a reasonable timeframe.

XI. Governing Law

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of Hong Kong.