Shipping Policy

This Shipping Policy applies to all miscellaneous household products (including faucets and related hardware categories) sold through this website, which is operated by HONGKONG KATE LIMITED under its brand Jenniy. HONGKONG KATE LIMITED, as the operating entity, is responsible for order processing, warehousing, and logistics coordination. Jenniy, as the brand owner, participates in product packaging standard development and outbound quality verification. Both entities work in coordination to ensure that every order is dispatched and delivered smoothly in accordance with the timeframes and rules set forth in this policy.

Please read this Shipping Policy carefully before placing an order. By submitting an order, you acknowledge that you have fully understood and accepted all terms of this policy.

I. Dispatch Time

• All orders enter the processing workflow upon successful payment and system confirmation.

• Standard processing time: Order picking, packaging, and dispatch are completed within 1 to 3 business days after order confirmation.

• If an order contains multiple items with inconsistent stock availability, we may split the shipment (split shipments do not incur additional shipping charges). You will receive a split-shipment notification via email, along with the corresponding tracking numbers.

• In the event of public holidays or force majeure events (such as extreme weather, port congestion, airline suspensions, etc.), dispatch times may be extended accordingly. In case of delays, we will notify you via email.

• During order processing, if we are unable to dispatch due to incomplete shipping addresses, invalid contact information, or incorrect postal codes, we will contact you via email for confirmation. If no valid response is received within 5 business days, the order will be automatically canceled and refunded.

II. Shipping Methods

We partner with multiple international logistics service providers and offer the following shipping method:

• Standard Shipping: Door-to-door delivery via international express or postal channels. Fully trackable with a tracking number, which you can use to check the package status at any time on the logistics provider's website or third-party tracking platforms.

• All parcels are packed according to uniform packaging standards. Hardware products such as faucets are additionally protected with bubble wrap and reinforced cartons to minimize damage during transit.

• The shipping method is determined by us based on the order destination, package weight, and volume. You are not required to select a shipping channel. Regardless of the logistics provider used, we ensure that a valid tracking number is provided.

III. Shipping Time (Estimated)

The following are estimated shipping durations from the date of dispatch (in business days, excluding processing time):

The above timeframes are average reference values provided by logistics service providers. Actual delivery times may vary due to customs clearance, flight schedules, local delivery efficiency, holidays, and other factors. We are unable to guarantee exact delivery dates but will make every effort to ensure timely dispatch and provide valid tracking information.

If your package has not arrived beyond the estimated timeframe, please contact us via email, and we will assist you in initiating an inquiry with the logistics provider.

IV. Shipping Rates

Our global shipping rates follow a uniform tiered structure, calculated based on the total order value (excluding shipping costs), in US Dollars (USD):

• The order value is based on the actual amount paid as shown at checkout, excluding any discounts, coupons, or point redemptions (such promotional tools are not offered on this website).

• Free shipping applies to all global destinations with no regional restrictions.

• Shipping fees are automatically calculated and displayed in the order total at checkout, allowing you to see the final amount payable before placing your order.

• If an order is split into multiple shipments, free shipping eligibility remains based on the original total order value, and split shipments do not incur additional fees.

V. Customs Duties and Taxes

• During international shipping, packages may be subject to customs inspection and clearance procedures in the destination country. Customs clearance time is not included in the shipping timeframes stated above.

• Some destination countries or regions may impose customs duties, value-added tax (VAT), or other import taxes on purchased goods. Such charges are the responsibility of the recipient and cannot be predicted or paid on your behalf by us. We recommend that you check the local import duty policies before placing your order.

• If a package is returned or destroyed due to the recipient's refusal to pay duties or provide required customs documentation, any resulting losses and fees shall be borne by the recipient. The paid product amount, after deducting actual shipping costs, will be refunded (provided that return conditions are met).

VI. Shipping Exception Handling

• Once you receive the tracking number, you may track your package on the logistics provider's website. If the tracking information shows no updates for more than 7 business days, please contact us via email, and we will submit an inquiry with the logistics provider.

• If the package shows "delivered" but you have not actually received it, please first check your mailbox, property management reception, or with neighbors. After confirming non-receipt, please notify us via email within 3 business days, and we will assist in initiating a delivery investigation.

• If a package is lost or severely damaged during transit, we will work with you to reach a resolution based on the logistics provider's compensation standards and our after-sales policy.

VII. Important Notes

• Please carefully verify the shipping address, recipient name, contact phone number, and postal code when placing your order. If a package cannot be delivered or is delayed due to incorrect address or invalid contact information, the relevant liability and any additional costs incurred shall be borne by the recipient.

• If a package is returned due to recipient-related reasons (such as refusal of delivery, prolonged unclaimed status, or failure to notify address changes), the return shipping and handling fees will be deducted from the refund.

• We ship only to the address provided in the order and do not support address changes mid-transit. If you need to change your address, please contact us via email within 24 hours of placing the order. We will do our best to assist based on the order processing status, but no changes can be guaranteed.

All shipping-related inquiries, tracking issues, and exception reports are conducted via email as written communication. We do not operate live chat windows, nor do we make membership registration, point accumulation, or discount offers a prerequisite for shipping services. The implementation of this Shipping Policy is strictly based on order information and logistics data, ensuring that every order is processed with traceable and verifiable records.

Thank you for your trust in Jenniy and HONGKONG KATE LIMITED. We will continue to optimize our logistics services, striving to provide a more stable and efficient shipping experience for our global customers.